Disconnect the USB cable from the Stand or dock and then attempt to pair. Do not let go of the power button until after the red lights have stopped flashing.īluetooth will automatically turn off when your Card Reader is in a dock connected to a Square Stand by USB cable. The lights on your card reader will flash orange, then red, and then they will stop flashing. Hold down the power button for approximately 20 seconds. You can also first try briefly putting your device into Aeroplane mode. Restart your phone, tablet or other electronic device. If your Card Reader is in a dock, plug the dock’s power cord into an AC outlet. If you see a blinking red light, that means your Card Reader battery is low and should be charged immediately. Press the button on your Card Reader once to see the battery level. Low battery may increase disconnections between your device and card reader.
Shopify chip and swipe reader not connecting Bluetooth#
The Bluetooth connection may be out of range and could disconnect.Ĭheck that your card reader has adequate battery. Your Card Reader must be within 3 metres of your device. For iOS devices, this can be found in Settings → Bluetooth. Turn on Bluetooth from your device’s settings.
You should see 1-4 green lights flash depending on your Reader’s battery level.Ĭlose and reopen the Square app on your device. Press the button on your reader once and wait for it to reconnect. To conserve battery, your Reader will automatically enter sleep mode if it hasn’t taken a payment for 2 hours and the message Press Button on Reader - Learn More will appear in the Square App.
Your Reader may have entered sleep mode To wake up your reader, press the button on your Reader once and wait a few seconds for it to reconnect. You can also find the best troubleshooting guidance by error below.
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